Market size

In 2018, the outsourcing industry continued to grow rapidly with its operating revenue jumping by 19.5%, thus reaching EUR 2.4 bln. That was the record-high annual growth rate for the last three years, reflecting the untapped potential of the Bulgarian sourcing market. Both ITO and BPO contributed to the impressive overall performance, achieving annual rises of 20.0% and 19.1%, respectively. The BPO sector kept contributing the bulk, or 58.0%, of the industry’s total operating revenue in 2018. However, the ITO segment is gathering pace - it added the remaining 42.0% of the total sum in 2018, compared to 39.6% five years earlier.